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Effective Date: 05/12/2024

LIMOZ Terms and Conditions

General Provisions

 

Contractual Relationship and Contract Conclusion

Registration Obligation of the User for the Use of the Limoz Tools

Selected Content of the Transportation Contract for the Benefit of the User

Remuneration and Payment

Liability

Amendment of the Offer by Limoz

Protection of Content, Grant of Rights of Use to Limoz Tools

Final Provisions

 

  1. GENERAL PROVISIONS

Luxury Car LLC , Al-Barghash Tower 18Floor #1815, (hereinafter referred to as “Limoz”) enables its users to book transportation services via its own online platform by integrating third-party online platforms and applications for mobile devices (“apps”; all methods collectively referred to as “Limoz Tools”). Limoz’s service consists of arranging transportation for a user by an independent ride service provider (Transportation Service Provider or “TSP”). Limoz arranges this business service for the user but does not provide the actual transportation service.

 

These General Terms and Conditions (hereinafter referred to as “T&Cs”) are part of each agreement of the user concerning Limoz’s arrangement of business service contracts. They also describe the details of the transportation services for which Limoz provides the user a direct claim against a particular TSP.

 

Conflicting general terms and conditions of the user are hereby also contradicted in the case of confirmation letters and services accepted without condition. Any terms to the contrary shall only apply insofar as the management of Limoz has expressly consented to this in writing.

 

  1. CONTRACTUAL RELATIONSHIP AND CONTRACT CONCLUSION

2.1 CONTRACTUAL RELATIONSHIP

Limoz does not itself provide the transportation services in connection with the Limoz Tools and does not do so by way of third-party agents. Limoz only provides the user with a claim for transport against a TSP, which is independent of Limoz.

 

For this purpose, Limoz concludes the necessary agreements on its own behalf with the TSP that provide the user with a claim for transport against the TSP (“contract for the benefit of third parties”, also “transportation contract for the benefit of the user”). On this basis, the user is entitled to request the transportation service and any further claims in respect of that service directly from the TSP.

 

Limoz and the user only agree to the arrangement of a business service contract and not to the arrangement of the actual transportation services. The claim for compensation by Limoz includes the compensation for arranging business services as well as the compensation distributed to the TSP for the transportation services.

 

2.2 CONCLUSION OF CONTRACT

By transmitting a completed booking form via the Limoz Tools or by making arrangements by telephone with Limoz, the user transmits an offer to conclude a business service contract (“ride request” of the user). The subject matter of this contract is the provision of the ride service requested by the user.

As an initial matter, Limoz transmits to the user an email confirmation of the details of the requested ride service that it has received. In so doing, Limoz only confirms the receipt of the user’s ride request.

It is only by separate declaration (“booking confirmation”) by email from Limoz that the business service contract between Limoz and the user is concluded for the desired ride service. The user is then directly entitled vis-à-vis the TSP to request the ride service of the TSP and to assert further claims in respect of such ride service directly against the TSP.

 

  1. REGISTRATION OBLIGATION OF THE USER FOR THE USE OF THE LIMOZ TOOLS

The user provides assurance to Limoz that all information it transmits or has transmitted to Limoz on its behalf by another person is complete and accurate. Registrations by automated processes are prohibited.

 

  1. SELECTED CONTENT OF THE TRANSPORTATION CONTRACT FOR THE BENEFIT OF THE USER

The user can only request the details for a user’s ride request described under Section 4 from the TSP if this has been agreed with Limoz in the business service contract.

The following conditions apply to the claim for transportation of the user to be asserted directly against the TSP and to be procured by Limoz:

 

4.1 RIDE TYPES, SERVICE CHANGES

Depending on local availability, the user can select ride requests that include transfer rides, long-distance rides (transfer rides starting at 100 km), rides on demand (“chauffeur hailing”) and hourly bookings.

If the ride actually carried out involves additional expenditure of effort due to the user’s or guest’s requests that differ from the initially requested ride, the TSP will accommodate these requests to the extent possible. The additional effort may result in additional costs for the individual business service contract. See Section 5 below for details.

Subject to availability, a user may request changes to the ride even after the conclusion of the contract but this may result in additional charges being applied, as described in Section 5.2.

 

4.1.1

In the case of a transfer, a long-distance ride and rides on demand, the displayed price shall be determined on the basis of a start and a destination address. An additional fee may be incurred if additional stopovers are requested according to the applicable price schedule (see Section 5 below).

 

4.1.2

An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If a user requests that the TSP completes the ride outside the city area of the pickup or if the number of kilometres or the duration in the relevant booking are exceeded, additional fees may apply, particularly due to the fact that the TSP must thereafter return to the city area of the pickup location.

 

4.2 PICKUP TIME

 

The agreed pickup time is the pickup time specified in the Limoz booking confirmation.

In the event of an airport pickup or pickup at a long-distance train station for which the user has provided a correct flight or train number in its booking, thus enabling Limoz to track of the arrival time of the flight or train, the agreed pickup time will be postponed in case the flight or train are late.

 

4.3 VEHICLE CLASS/VEHICLE MODEL, UPGRADE

Depending on the regional availability of the vehicle, the user can choose from different vehicle classes in its ride request (for example, “Comfort Class”, ”Corporate Class SUV”, ”Luxury Class”, “Eco Class” or “Electric Class”).

 

The vehicles shown in the Limoz Tools are only illustrative examples. There is no right to a particular vehicle model associated with a booked vehicle class. Regional differences are possible.

It is possible for Limoz to upgrade from the vehicle class “Business Class” to a higher vehicle class (such as “Business Van” or “First Class”) at any time at no additional cost for the user, depending on availability.

 

4.4 TRANSPORT SAFETY, CONSEQUENCES

 

4.4.1 LUGGAGE, ANIMALS

The price in the booking confirmation includes the number of pieces of luggage that were specified in the booking form.

Excess luggage, bulky luggage such as a wheelchair, weapons or animals that the user wishes to carry along must be specified during the booking. The TSP may refuse the transport of luggage, weapons and/or animals that have not been agreed upon; this also applies if animals are not housed in a closed and suitable transport box. The right of refusal does not exist if local statutory provisions of the region in which the transport is carried out require that the items be accommodated.

 

If the TSP permits the carriage of additional luggage, weapons and/or animals that were not stipulated in the booking, additional surcharges may be charged. This may result in the total charges for the business service contract to be higher than initially specified in the booking confirmation (see Section 5 below).

 

4.4.2 TRANSPORT OF CHILDREN AND MINORS

(A) CHILDREN: The need for child restraints must be specified by the user in the ride request by specifying the number and age of the children to be transported as well as the type of child restraints required.

 

(B) MINORS: The transport of unaccompanied minors can be rejected by the TSP. The determination of minor status will be made in accordance with the statutory provisions of the region in which the transport is to be performed.

 

4.4.3 INFORMATION ON NUMBER OF PASSENGERS, NUMBER AND SIZE OF LUGGAGE

The maximum number of passengers, number and size of pieces of luggage will be provided by Limoz for a specific vehicle and is set out in a binding luggage policy.

 

The TSP may refuse to transport passengers or luggage if, in its opinion, the space and safety conditions do not permit such transport.

 

4.4.4 IMPEDED TRANSPORT

The TSP may refuse to transport a user if mandatory requirements (for example, resulting from applicable law) pursuant to this Section 4.3 have not been communicated or were not correctly communicated by the user in its ride request.

 

If transport is not possible for this reason, Limoz shall still be entitled to compensation from the user under the business service contract for that specific transportation.

 

  1. REMUNERATION AND PAYMENT

5.1 GENERAL PRINCIPLES

 

The booking confirmation specifies the remuneration claim by Limoz.

 

Key factors for this amount (including reimbursement of expenses for the ride service provided by Limoz) are: the selected vehicle class, the route, the length of time for advanced booking and the pickup time and (where applicable) pickup location.

 

Booking special requests, a vehicle upgrade and additional luggage or passengers may lead to additional charges being added, as outlined in the final invoice.

 

5.2 ADDITIONAL FEES

 

In addition to the base fare, additional charges may be incurred for the following:

 

Additional Stops: If the user requests additional stops during the ride, the user agrees to pay an additional fee as determined by Limoz and/or the TSP based on the route extension.

Overtime: If the user exceeds the booked duration of the ride or the service time (e.g., hourly bookings), overtime charges will apply. The overtime fee will be calculated based on the extra time spent by the TSP.

Special Requests: Special requests such as extra luggage, animal transport, child seats, or specific vehicle preferences (e.g., a luxury vehicle) may incur additional charges. These charges will be clearly communicated to the user prior to confirmation of the booking.

Tolls and Parking: Any applicable tolls, parking fees, or other charges directly related to the service will be added to the final price and will be payable by the user.

Airport Pickup: If the user requests an airport pickup, any additional airport service fees or waiting time charges will be reflected in the final fare. Waiting time is calculated after the specified grace period (typically 30 minutes after the plane lands).

5.3 PAYMENT TERMS

 

Method of Payment: Payments for the services provided by Limoz can be made through various methods, including credit/debit card, mobile wallets, or other payment services supported by the Limoz platform. All payments will be processed securely.

Payment Authorization: The user authorizes Limoz to charge the payment method provided at the time of booking for the full amount of the ride, including any additional fees incurred during the course of the ride.

Payment Confirmation: After processing the payment, the user will receive an electronic receipt confirming the transaction. This receipt will detail the total fare, including any base fare, additional fees, and any other applicable charges.

Late Payments: In the case of non-payment or failed transactions, Limoz reserves the right to suspend the user’s account and withhold any services until the outstanding amount is settled.

 

6. LIABILITY

6.1 LIMOZ’S LIABILITY

Limoz acts as an intermediary between the user and the TSP, and therefore, Limoz’s liability is limited to its role as a facilitator of the ride booking process. Limoz is not liable for any direct or indirect damages caused by the transportation service itself, including but not limited to delays, accidents, or disputes between the user and the TSP.

Limoz will not be held responsible for:

  • Any damage or loss to personal belongings during the ride.
  • Delays caused by unforeseen circumstances such as weather conditions, road closures, or accidents.
  • Any issues relating to the conduct or actions of the TSP.

6.2 TSP’S LIABILITY

The liability for the provision of transportation services, including but not limited to the safety of passengers, vehicles, and personal property, rests solely with the TSP. The TSP is responsible for ensuring that the vehicle complies with all local legal and safety regulations.

6.3 LIMITATION OF LIABILITY

In the event that Limoz is found liable for any loss or damage to the user, the liability of Limoz shall be limited to the total amount paid by the user for the specific ride service, excluding any incidental or consequential damages.

6.4 FORCE MAJEURE

Limoz shall not be liable for failure to fulfill its obligations under these terms and conditions if such failure is caused by circumstances beyond Limoz’s reasonable control, including but not limited to natural disasters, wars, terrorism, government actions, and strikes.

7. AMENDMENT OF THE OFFER BY LIMOZ

7.1 RIGHT TO AMEND SERVICES

Limoz reserves the right to modify, suspend, or discontinue any part of the services provided through the Limoz Tools at any time. This includes the right to amend the types of vehicles available, pricing structures, or other conditions of service. If Limoz makes significant changes to the services, users will be notified in advance.

7.2 CHANGES TO THE TERMS AND CONDITIONS

Limoz may amend these Terms and Conditions at any time by updating this document on the Limoz website or app. Users are encouraged to review these terms periodically. Continued use of the services after any changes to these terms shall constitute acceptance of those changes.

8. PROTECTION OF CONTENT, GRANT OF RIGHTS OF USE TO LIMOZ TOOLS

8.1 INTELLECTUAL PROPERTY

All content provided on the Limoz platform, including logos, trademarks, software, and materials, is the intellectual property of Limoz or its affiliates and is protected by copyright and trademark laws. The user is granted a limited, non-exclusive license to use the Limoz Tools solely for the purpose of booking transportation services. Any unauthorized use, reproduction, or distribution of content is prohibited.

8.2 USER CONTENT

By using the Limoz Tools, the user grants Limoz a non-exclusive, transferable, royalty-free license to use, display, and distribute any content or feedback provided through the platform, including ride reviews, ratings, or other contributions made by the user.

  1. FINAL PROVISIONS

9.1 SEVERABILITY

 

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the intention of the original provision.

 

9.2 GOVERNING LAW AND DISPUTES

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of Saudi Arabia. Any disputes arising from these Terms and Conditions shall be resolved through mediation or arbitration in Saudi Arabia, in accordance with the applicable local laws and regulations.

 

9.3 COMPLAINTS

 

Users may contact Limoz with any complaints or issues via the contact details provided on the website or app. Limoz will make reasonable efforts to resolve any complaints as quickly as possible. If an issue cannot be resolved through customer service, the user may proceed with legal remedies as provided under the laws of Saudi Arabia.

 

9.4 ENTIRE AGREEMENT

 

These Terms and Conditions constitute the entire agreement between the user and Limoz concerning the use of the Limoz Tools and services, superseding all prior agreements, whether written or oral, relating to the same subject matter.