Privacy policy

Privacy Policy

 

Effective Date: 20/11/2024

Introduction

Limoz (“we,” “us,” “our,” or “Limoz”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your information when you use the Limoz Platform, which includes our mobile application (the “Application”) and website (the “Website”). By using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you use our services:

  • Personal Information: When you register for our services, we collect details including:
    • Email address
    • Name
    • Phone number
    • Date of birth
    • Gender
    • Profile picture (optional)
    • Payment information (if applicable)
  • Location Data: We collect geolocation data to provide the services you request (e.g., driver location, ride tracking). You can control location tracking through your device settings.
  • Device Information: We collect details about your device, including device type, operating system, and unique identifiers, to improve your user experience and provide appropriate features.
  • Cookies and Usage Data: We use cookies to improve our service and enhance your user experience. Cookies collect data about your website visits and behavior.
  • Third-Party Services: Our services may integrate with third-party services (e.g., Google Play Services, Facebook) that may collect information. Please review their privacy policies for more details.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Limoz services
  • Facilitate transportation bookings between you and drivers
  • Process payments securely
  • Personalize your experience and provide customer support
  • Communicate with you about service updates, promotions, or important information
  • Conduct data analysis for improving services and troubleshooting

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to delete your account, you can do so by contacting us at [[email protected]].

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Service Providers: Third-party companies that assist us with services such as payment processing, data analysis, and customer support.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
  • Legal Compliance: We may share your data if required to comply with a legal obligation, enforce our terms, or protect the rights, property, or safety of Limoz or others.

5. Data Security

We use industry-standard security measures, including encryption, to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location, you may have the following rights concerning your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to certain conditions.
  • Opt-out of Marketing: You can opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us directly.

To exercise your rights, please contact us at [[email protected]].

7. Children’s Privacy

The Limoz Platform is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. International Data Transfers

If you are located outside of the country in which we operate, your personal information may be transferred to, stored, and processed in countries that may have different data protection laws. By using our services, you consent to the transfer of your data to countries outside your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or by posting an updated policy on our website. Please review this policy regularly for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [[email protected]]
Address:Office 1815 Barghash Tower 18the floor Prince Turkey Street, Alkurnaish, Al Khobar 34412 | Saudi Arabia  Tel :+966545987111